Looking for answers? Here are a few tips
Judging from the high volume of posts on my wall lately, we have a lot of new users among us. So with all the new people and activity that a new school year brings (not to mention all the new features we’ve introduced to this site), we've thrown some extra effort into additional help resources.
Improved Help
Under Help there is a growing list of FAQs neatly organized by subject matter. Next to that is Community help. So if you don’t find what you’re looking for in FAQs, search out your peers. Or check in and see if you can help someone out.
You’ll also find video tutorials for specific functions. If you’ve made some and are willing to share, I’ll add them to our collection. Send them to me via support@mybigcampus.com.
MBC Orientation Center
Staff can navigate to Topics (just to the right of Groups and People), click on More Topics and find the MBC Orientation Center where users have shared how they are using My Big Campus in short videos and some easy-to-duplicate lessons. In Resources you’ll find Reference Materials and Quizzes documentation that you can distribute to new users and reference yourself. There are even pages for admin and IT staff.
MBC Release Notes
If you’re waiting for an enhancement, feature, or bug fix to be released, check out the MBC Release Notes topic.
Topics, Topics, Topics
And while you’re navigating to Topics, which are visible to staff users only, peruse the diverse list of topics being discussed by your peers: flipped classrooms, iPad/iPod educational resources, project-based learning, collaborative writing, virtual field trips, cyber classrooms, and more. You may even want to start one yourself. These topics are groups that span district boundaries so you can form professional learning networks and learn from each other.
MBC Trainers
Finally, if you're responsible for training folks, join the MBC Trainers group for IT pre-requisites, awareness building, training agendas, documentation, and more.
So in summary, I’ve got your back! Let me know if there are more ways we can help.